Return Policy

We want you to be happy with your purchase from Saltwater Saddle! Please review our return policy carefully before initiating a return.

Store Credit Only

Saltwater Saddle offers store credit only for eligible returns. We do not issue refunds to the original form of payment.

Return Timeframes

• Online Orders: Returns must be initiated within 7 days of delivery.

• Return Shipping: Once your return is approved, you have 4 days to ship the item back to us.

• Local Pickup Orders: If you selected local pickup, you must contact us by email within 7 days of your order being marked as ready for pickup to request a return.

Returns shipped outside of the 4-day return window after approval will be sent back to the customer.

Non-Returnable Items

The following items are final sale and are not eligible for return or store credit:

• Items purchased with a discount of 20% or more, including sale items.

Condition of Returned Items

To receive store credit, returned items must be in their original, unworn, and resaleable condition.

Returned items must:

• Have tags attached, if applicable

• Be folded appropriately

• Be free of excessive human or animal hair

• Be free of smoke or other strong odors

• Be free of makeup marks, stains, or smears

Items returned with makeup marks, stains, odors, excessive hair, or other issues may not be eligible for full store credit.

Denied Returns & Restocking Fee

If a returned item does not meet the requirements outlined above, Saltwater Saddle reserves the right to deny the return.

If an item is accepted but is not returned in its original condition, a $10 restocking fee may be deducted from the store credit issued.

Defective Items

If you receive an item that is defective, please email saltwatersaddle@gmail.com within 2 days of receiving your order.

Your email must include:

• A description of the defect

• Clear photos showing the damage or issue

If we are not notified within 2 days of delivery, the item will no longer qualify for a return or replacement due to a defect.

Important Considerations

Saltwater Saddle is not responsible for damage to clothing resulting from:

• Improper care or handling

• Incorrect sizing selected by the customer

• Normal wear and tear

Please note that the exact color of merchandise may vary due to photography lenses, indoor and outdoor lighting, and differences in computer or phone screen resolutions. Clothing patterns may also vary slightly from what is shown online.

These variations do not qualify as defects, and the customer is responsible for return shipping costs in these circumstances.

Combined Shipping on Multiple Orders

We’re always happy to combine multiple orders placed close together whenever possible to help you save on shipping.

When we’re able to combine your orders, we will refund any duplicate shipping fees according to our fulfillment guidelines.

These guidelines help us keep our fulfillment process organized, ensure fairness across all customers, and allow us to get your pieces shipped quickly and efficiently.

Every order is wrapped with care and intention. Thank you for supporting Saltwater Saddle and being here with us!